Seamless Connectivity, Better Customer Care

Our customer care management strategies enable you to build better and meaningful connections with your customers and expand your customer base exponentially.

Streamline your customer care management with EcommDesk and create better interactions through unique market-centric solutions for your eStore. From lead generations to your sales funnel, we provide end-to-end customer management all tailored for your individual needs.

Whatsapp
Whatsapp

EcommDesk enables you to connect with more customers on Whatsapp. Create, manage, and populate promotions and loyalty programs through our Whatsapp management service. Reach your customers wherever they are and utilize powerful management tools for efficient communication.

Website Chat
Website Chat

Automate your website chat and never lose a customer again. Automated website chat gives instant solutions to facilitate the customer in making a purchase. Save yourself from the hassle of keeping track of customer interactions. EcommDesk integrates the best automated live chat functionalities in your eStore, so your communications remain seamless.

Inbound Call Solutions
Inbound Call Solutions

EcommDesk gives you the most reliable and efficient inbound call solutions for high quality customer service. We offer latest IVR phone menu systems, auto attendants, ACD and skills based routing, automatic CRM recordings, tools for managing agents and much more. Let us handle your customer service, so you can focus on the profits earned by your eStore.

Outbound Call Solutions
Outbound Call Solutions

Do you have a high number of ongoing calls to your customers? EcommDesk has the perfect solution for all your outbound calls. Through our professional outbound call solutions, you can manage your agents, generate a higher number of quality leads, and ensure that you customers always have a delightful call experience.

Social Care Management Solutions
Social Care Management Solutions

Expand your reach and customer base on social media with our social care management solutions. Social media offers a thriving environment for online stores. EcommDesk gives you complete support with a dedicated social media team for all your social media channels. Our experts handle your social media platforms to boost your engagement and conversion rate.